Customer Service Officer - Industrial Electronics Repair Leader

Join JESS Technology, Malaysia’s largest industrial electronics repair company and an award-winning industry leader, as we expand our operations to Bali, Indonesia! We’re looking for a dedicated Customer Service Officer to be the friendly face of our customer support team. In this role, you’ll handle inquiries, complaints, and requests from our clients, ensuring they receive the best possible service and support. You’ll be working closely with our technicians and engineers to resolve technical issues, and you’ll be the first point of contact for our customers, making sure their experience with us is seamless and satisfying.

As a Customer Service Officer at JESS Technology in Bali, you’ll have the opportunity to work in a dynamic and fast-paced environment, where your skills and dedication will be recognized and rewarded. You’ll be part of a team that’s committed to delivering exceptional service, and you’ll have the chance to grow and develop your career within a company that values its employees and invests in their success.

We’re looking for someone who’s passionate about customer service, with a friendly and approachable demeanor. You’ll need to have excellent communication skills, both written and verbal, and you should be able to handle multiple tasks and priorities with ease. If you’re ready to take on this exciting challenge and make a real difference in the lives of our customers, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests via phone, email, and chat.
• Provide technical support and guidance to customers on industrial electronics repair and maintenance.
• Work closely with technicians and engineers to resolve technical issues and ensure customer satisfaction.
• Document and track customer interactions and service requests using our customer relationship management (CRM) system.
• Collaborate with the sales and marketing teams to promote our services and products.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies, procedures, and quality standards.
• Contribute to the team’s goal of delivering exceptional customer service and support.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, technical support, or a related field.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with customer relationship management (CRM) systems, such as Salesforce or Zoho CRM.
• Ability to travel to customer sites and work in a variety of environments.
• Valid driver’s license and reliable transportation.

🛠️ Keahlian

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