Customer Service Representative - Tracer Staff

Are you a fresh graduate or an experienced professional in Customer Service or Call Center operations? We are looking for a detail-oriented and communicative individual to join our team as a Customer Service Representative - Tracer Staff. This role is perfect for those who thrive on providing exceptional customer service and enjoy working in a dynamic environment. At Private Advertiser, we are committed to delivering top-notch solutions to our clients, and we need someone who shares our passion for excellence.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will handle inbound and outbound calls, emails, and live chats, using our CRM system to manage customer interactions effectively. This role is based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, offering a unique opportunity to work in a vibrant and diverse community.

Join us and be part of a team that values your contributions and supports your professional growth. We offer a competitive salary, a collaborative work environment, and the chance to make a real impact in the customer service industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle inbound and outbound calls, emails, and live chats to provide exceptional customer service.
• Use CRM systems such as Salesforce or Zendesk to manage customer interactions and track customer data.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to improve service quality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 1 year of experience in Customer Service or Call Center operations.
• Excellent communication skills in English and Bahasa Indonesia.
• Proficient in using CRM systems such as Salesforce or Zendesk.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Customer-centric approach with a passion for delivering exceptional service.
• Familiarity with basic computer skills and software tools.

🛠️ Keahlian

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